Nationwide Accident Helpline comprises of a valued and experienced law team and call centre staff to deal with a variety of personal injury claims.

It offers car hire and vehicle recover services if customers have suffered damage to their car in the accident.

Nationwide initially had no clear brand guidelines and it was Nahda’s job to create a professional and fresh corporate identity for the firm.

The company also needed assistance with managing the influx of enquiries it was receiving. Records of vehicles and client cases needed to be kept up-to-date and traceable for future interrogation from the team.

Nahda produced a website and business stationery as part of their corporate brand identity.

A bespoke claims management system to handle the claims processes and a vehicle management system were designed by the Nahda team.

Internal processes were streamlined for both case management and vehicle management departments.

Information is available internally at the touch of a button, ensuring speedy responses to customer queries.

The new software adheres to new legislation for smaller companies that handle PI claims.